Shipping Policy

At Modern Shoes World, we craft every pair with precision and care, aiming to deliver unparalleled sophistication, durability, and versatile style—from the boardroom to urban exploration. Our shipping and returns policies are designed with the same ethos of accessible luxury and effortless transactions that defines your entire experience with us.

Shipping Policy

We deliver worldwide (excluding certain remote areas in Asia and other specified regions). Our process is designed for transparency and efficiency.

Order Processing & Delivery Timelines

• Order Processing: All orders are carefully handled and prepared for dispatch within 1-2 business days.
• Shipping Methods & Estimated Delivery:
  • Standard Shipping: $12.95. Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50. Shipped via EMS. Delivery within 15-25 business days after dispatch.

You will receive a tracking notification once your order is on its way. Please note that international deliveries may be subject to local customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges Policy

We understand that sometimes a product may not meet your exact expectations. Our policy is structured to be straightforward and respectful of both your time and the quality of our products.

Policy at a Glance

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unworn, in original condition, with all tags, labels, and packaging intact.
• Refunds: Issued to the original payment method within 10 business days of us receiving the return.
• Exchanges: Subject to stock availability for an equivalent item (e.g., a different size in the same style of Lace Ups, Boots, or Sneakers).

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please email our dedicated customer service team at [email protected] with the subject line “Return/Exchange Request”.

Please include the following details in your email:

• Your full name and order number.
• Date of delivery.
• Item(s) for return/exchange (e.g., Boots (Men’s, Size 10), Lace Ups (Women’s, Size 7)).
• Reason for return/exchange.
• For exchanges, your preferred replacement item (size or alternative).
• A confirmation that the item(s) are unworn and in original condition.

Step 2: Receive Authorization & Instructions

Within 2 business days, our team will review your request and email you a Return Authorization (RA) Number and detailed shipping instructions. Please do not ship items back without this RA number.

Step 3: Ship Your Item(s)

Securely package the item(s) in their original box, if possible, and include a copy of your order confirmation or the RA number inside. Ship the package to the address provided in your instructions.

Shipping Costs: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable and insured service (like DHL, FedEx, or EMS).

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5-7 business days of arrival):

• For Refunds: We will process the refund to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear in your account within 10 business days, depending on your financial institution’s processing times. Please note that original shipping fees are non-refundable.
• For Exchanges: If the item is in stock, we will ship it to you via your preferred shipping method. If out of stock, we will contact you to discuss alternatives or process a refund. No additional shipping fees are charged for the replacement item’s standard shipping.

International Returns

We accept international returns. Customers are responsible for any customs duties, taxes, and international return shipping costs. Please mark the package as “Returned Goods” to avoid additional import charges.

Thank you for being part of the Modern Shoes World. We are committed to ensuring every aspect of your journey with us is as refined and reliable as the footwear we craft.